Update
Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week.
Thank you for your patience and your partnership during this issue.
Thank you for your patience and your partnership during this issue.
Update
Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
Districts using NWEA Clever, NWEA Classlink or NWEA file-based rostering have not been impacted by these delays.
Districts using NWEA Clever, NWEA Classlink or NWEA file-based rostering have not been impacted by these delays.
Update
Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay.
If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay.
If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
Update
The HMH Rostering Service is performing normally without delays for applicable partners. Thank you for your patience as we worked to address this issue.
Update
Customers utilizing the HMH Rostering Service may experience delays in rostering today. Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay.
We are working to address these delays as quickly as possible.
We are working to address these delays as quickly as possible.
Update
Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.
Update
Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.
Update
We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience.
If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Update
We continue working to restore rostering service for all customers. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
Update
Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
Update
Our teams are making progress restoring rostering service for all organizations.
Update
Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster.
If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
Update
We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.
Identified
We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available.
We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
This incident affects: MAP Growth (MAP Growth Admin User Interface (MARC)).