Resolved -
Engineers implemented a solution last Friday (9/17/20), and all system performance indicates that the connectivity issues are resolved. We recommend that you continue testing.
Sep 21, 09:26 PDT
Update -
Engineers implemented a solution last Friday (9/17/20), and all testing indicates that the connectivity issues are resolved. We recommend that you continue testing. We will update this page by 12:30 PM EDT today (9/21/20).
Sep 21, 04:59 PDT
Update -
Engineers implemented a solution last night (9/17/20), and all testing indicates that the connectivity issues are resolved. We recommend that you continue testing. We will update this page by 8:00 AM EDT Monday (9/21/20).
Sep 18, 12:14 PDT
Update -
Engineers implemented a solution last night (9/17/20), and all testing indicates that the connectivity issues are resolved. We recommend that you continue testing. We will update this page by 3:30 PM EDT today. (9/18/20).
Sep 18, 07:49 PDT
Monitoring -
Engineers implemented a solution last night (9/17/20), and all testing indicates that the connectivity issues are resolved. We will update this page by 11:00 AM EDT today. (9/18/20).
Sep 18, 05:00 PDT
Update -
Engineers are implementing a solution before 11:59PM EDT, and are confident that the connectivity issues will be resolved. We will update this page by 8:00 AM EDT tomorrow. (9/18/20).
Sep 17, 12:28 PDT
Identified -
Engineers have identified the root cause and are developing and testing a solution. Student data has not been affected by connectivity issues. Some of our partners have had moderate success overcoming the issue by refreshing the page and/or waiting several minutes. If you are not experiencing connectivity issues, we would recommend that you continue with your normal testing schedule. If you are experiencing connectivity issues, we recommend that you (1) contact technical support or your account manager to inform them of your status and (2) suspend your test schedule until we resolve this issue. We will update this page by 3:30 PM EDT today.
Sep 17, 09:24 PDT
Update -
NWEA Engineers are continuing to work around the clock to investigate and resolve the issue. Student data has not been affected. Some of our partners have had moderate success overcoming the issue by refreshing the page and/or waiting several minutes. If you are not experiencing connectivity issues, we would recommend that you continue with your normal testing schedule. If you are experiencing connectivity issues, we recommend that you (1) contact technical support or your account manager to inform them of your status and (2) suspend your test schedule until we resolve this issue. We will update this page by 12:30 PM EDT today.
Sep 17, 05:17 PDT
Update -
From approximately 7:00 - 10:00 PM EDT today (9/16/20), NWEA engineers will be implementing a change to the system in the effort to address the recent connectivity issues. If you notice any impact to connectivity or performance, please contact technical support and inform them of your situation. This specific time was chosen because it will impact the fewest number of partners.
Sep 16, 15:56 PDT
Update -
Over the last 48hrs, we have implemented several changes that have improved connectivity for some, but not all of our partners. NWEA Engineers are continuing to work around the clock to investigate and resolve the issue. Student data has not been affected. Some of our partners have had moderate success overcoming the issue by refreshing the page and/or waiting several minutes. If you are experiencing connectivity issues, we recommend suspending your test schedule until we resolve this issue. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, we would recommend that you continue with your normal testing schedule. We will update this page by 8:30 AM EDT tomorrow (9/17/20).
Sep 16, 12:21 PDT
Update -
Over the last 48hrs, we have implemented several changes that have improved connectivity for some, but not all of our partners. NWEA Engineers are continuing to work around the clock to investigate and resolve the issue. Student data has not been affected. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 3:30 PM EDT.
Sep 16, 09:29 PDT
Update -
Over the last 48hrs, we have implemented several changes that have led to a decrease in connectivity issues for some partners. NWEA Engineers are continuing to work around the clock to investigate and resolve the issue. Student data has not been affected. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 12:30 PM EDT.
Sep 16, 05:35 PDT
Update -
We have identified a likely root cause for the connectivity issues experienced by some partners and we are working with a third party vendor to validate and remediate. Student data has not been affected. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 8:30 AM EDT tomorrow (9/16/20).
Sep 15, 12:25 PDT
Update -
We’ve received widespread reports from partners having connectivity issues or receiving error messages when taking a test or logging into MAP Growth. NWEA Engineers are working around the clock to resolve the issue. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 3:30 PM EDT today.
Sep 15, 07:13 PDT
Update -
We’ve received widespread reports from partners having connectivity issues or receiving error messages when taking a test or logging into MAP Growth. NWEA Engineers are working around the clock to resolve the issue. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 10:30 AM EDT today.
Sep 15, 05:21 PDT
Update -
We’ve received widespread reports from partners having connectivity issues or receiving error messages when taking a test or logging into MAP Growth. NWEA Engineers are working around the clock to resolve the issue. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 8:30 AM EDT tomorrow (9/15/20).
Sep 14, 16:27 PDT
Update -
We’ve received widespread reports from partners having connectivity issues or receiving error messages when taking a test or logging into MAP Growth. NWEA Engineers are working around the clock to resolve the issue. If you experience connectivity issues, please contact technical support or your account manager. If you are not experiencing connectivity issues, or are resolving the issue by having your proctors/students refresh their screen, we would recommend that you continue with your normal testing schedule. If you are experiencing a high number of connectivity issues, we recommend suspending your test schedule until we resolve this issue. We will update this page by 7:30 PM EDT tonight (9/14/20).
Sep 14, 12:46 PDT
Update -
We’ve received reports from some partners that they are still having connectivity issues or are receiving an error message when taking a test or logging into MAP Growth. NWEA Engineers are working around the clock to resolve the issue. The most common solution to this issue is refreshing the page. If you experience issues, please contact technical support or your account manager. We acknowledge that experiencing connection issues may be frustrating, however we recommend to continue testing due to the fact that many partners are testing successfully today. We will update this page by 3:30 PM EDT.
Sep 14, 09:27 PDT
Investigating -
We’ve received reports from some partners that they are still having connectivity issues or are receiving an error message when taking a test or logging into MAP Growth. NWEA Engineers are working around the clock to resolve the issue. The most common solution to this issue is refreshing the page. If you experience issues, please contact technical support or your account manager. We acknowledge that experiencing connection issues may be frustrating, however we recommend to continue testing due to the fact that many partners are testing successfully this morning. We will update this page by 12:30 PM EDT.
Sep 14, 07:38 PDT
Update -
NWEA Engineers have identified a likely root cause of the issue, and have implemented a fix. We are continuing to monitor the situation and conduct system testing. If you are experiencing connectivity issues, please try and refresh your screen. If that does not solve this issue, contact partner support. Please continue with your normal test schedules.
Sep 11, 12:22 PDT
Update -
We are monitoring for further issues. NWEA Engineers are working around the clock to investigate and resolve the issue that is impacting some partners. The most common solution to this issue is refreshing the page. Please continue with your normal test schedules and we’ll update this page by 3:30 PM EDT today.
Sep 11, 07:34 PDT
Update -
We are monitoring for further issues. NWEA Engineers continue to investigate the issue that was impacting some partners. The most common solution to this issue is refreshing the page. Please continue with your normal test schedules and we’ll update this page by 10:30 AM EDT on September 11.
Sep 10, 14:36 PDT
Update -
We are monitoring for further issues. NWEA Engineers continue to investigate the issue that was impacting some partners. The most common solution to this issue is refreshing the page. Please continue with your normal test schedules and we’ll update this page by 5:30 PM EDT.
Sep 10, 11:32 PDT
Update -
We are monitoring for further issues. NWEA Engineers continue to investigate the issue that was impacting some partners. Please continue with your normal test schedules and we’ll update this page by 2:30 PM EDT.
Sep 10, 09:30 PDT
Update -
We are continuing to monitor for any further issues.
Sep 10, 08:33 PDT
Monitoring -
We’ve received reports from some partners that they are having connectivity issues or are receiving an error message when taking a test or logging into MAP Growth. The most common solution to this issue is refreshing the page. NWEA Engineers are investigating. Please continue with your normal test schedules and we’ll update the page by 12:30 PM EDT.
Sep 10, 08:22 PDT
