Salesforce Outage Impacting Support

Incident Report for NWEA

Resolved

The service interruption with our Salesforce system has been resolved and all support systems are back online.

Posted Sep 25, 2023 - 10:57 PDT

Investigating

We are experiencing a service interruption with our Salesforce system, which is impacting our ability to take support calls and host content and chat interactions via NWEA Connection.

Student testing is unaffected and should proceed as normal.

Engineers are actively engaged with Salesforce to restore service. We will post an update by 11AM Pacific (2PM Eastern).

Posted Sep 25, 2023 - 10:06 PDT

This incident affected: MAP Growth (MAP Growth Student Testing), NWEA Connection (Partner Support Portal, Professional Learning Portal), and NWEA State Assessments (Student Testing).