Update - Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week.
Thank you for your patience and your partnership during this issue.
Aug 21, 2025 - 12:39 PDT
Thank you for your patience and your partnership during this issue.
Aug 21, 2025 - 12:39 PDT
Update - Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
Districts using NWEA Clever, NWEA Classlink or NWEA file-based rostering have not been impacted by these delays.
Aug 14, 2025 - 13:09 PDT
Districts using NWEA Clever, NWEA Classlink or NWEA file-based rostering have not been impacted by these delays.
Aug 14, 2025 - 13:09 PDT
Update - Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay.
If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
Aug 12, 2025 - 13:11 PDT
Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay.
If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
Aug 12, 2025 - 13:11 PDT
Update - The HMH Rostering Service is performing normally without delays for applicable partners. Thank you for your patience as we worked to address this issue.
Aug 08, 2025 - 16:05 PDT
Aug 08, 2025 - 16:05 PDT
Update - Customers utilizing the HMH Rostering Service may experience delays in rostering today. Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay.
We are working to address these delays as quickly as possible.
Aug 08, 2025 - 13:16 PDT
We are working to address these delays as quickly as possible.
Aug 08, 2025 - 13:16 PDT
Update - Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.
Aug 08, 2025 - 12:54 PDT
Aug 08, 2025 - 12:54 PDT
Update - Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.
Aug 05, 2025 - 13:29 PDT
Aug 05, 2025 - 13:29 PDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Aug 01, 2025 - 11:30 PDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Aug 01, 2025 - 11:30 PDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 28, 2025 - 08:53 PDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 28, 2025 - 08:53 PDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 27, 2025 - 14:19 PDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 27, 2025 - 14:19 PDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 25, 2025 - 09:37 PDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 25, 2025 - 09:37 PDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 24, 2025 - 15:03 PDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 24, 2025 - 15:03 PDT
Update - We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 23, 2025 - 10:08 PDT
Jul 23, 2025 - 10:08 PDT
Update - Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience.
If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 22, 2025 - 11:37 PDT
If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 22, 2025 - 11:37 PDT
Update - We continue working to restore rostering service for all customers. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
Jul 21, 2025 - 07:11 PDT
Jul 21, 2025 - 07:11 PDT
Update - Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
Jul 20, 2025 - 14:44 PDT
The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
Jul 20, 2025 - 14:44 PDT
Update - Our teams are making progress restoring rostering service for all organizations.
Jul 20, 2025 - 10:25 PDT
Jul 20, 2025 - 10:25 PDT
Update - Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster.
If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
Jul 19, 2025 - 09:16 PDT
If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
Jul 19, 2025 - 09:16 PDT
Update - We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.
Jul 18, 2025 - 17:13 PDT
Jul 18, 2025 - 17:13 PDT
Identified - We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available.
We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
Jul 18, 2025 - 12:42 PDT
We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
Jul 18, 2025 - 12:42 PDT
About This Site
Welcome to the NWEA multi-product status page! We continually monitor the availability and performance of our products. Interruptions to service will be posted here. We are committed to providing you with transparent, specific, and timely information.
Please bookmark this page or subscribe to updates. To receive initial notification of a service issue or planned maintenance window, subscribe to updates to the NWEA Status Page. To receive ongoing updates via email and/or text once you have been alerted to a service issue, subscribe to the specific incident or maintenance window on the NWEA Status Page.
For more information on subscribing to updates, see below:
• Receive initial notification of a service issue: How to subscribe to updates to the NWEA Status page
• Subscribe to ongoing updates for a service issue: How to subscribe to an incident on the NWEA Status Page
If you are having problems with testing or administration and there are no active incidents posted here, please try clearing your cache. If the issue persists, contact NWEA Partner Support (877-469-3287 or techsupport@nwea.org).
You can view upcoming maintenance windows here: System Maintenance Windows.
MAP Growth
Operational
MAP Growth Student Testing
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Operational
MAP Growth Admin User Interface (MARC)
?
Operational
MAP Growth Reports User Interface
?
Operational
Instructional Connections
Operational
MAP Reading Fluency
Operational
MAP Reading Fluency Student Testing
?
Operational
MAP Reading Fluency Educator Dashboard
?
Operational
Coach
Operational
NWEA State Assessments
Operational
Student Testing
Operational
Manage Online Testing
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Operational
Reports
Operational
Professional Learning Online
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Operational
Start Page
Operational
Implementation Site
Operational
NWEA.org
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Operational
MAP Accelerator
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance