All Systems Operational

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Welcome to the NWEA multi-product status page!

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We continually monitor the availability and performance of our products. Interruptions to service will be posted here. We are committed to providing you with transparent, specific and timely information.

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MAP Growth Operational
MAP Growth Student Testing   ? Operational
MAP Growth Admin User Interface (MARC)   ? Operational
MAP Growth Reports User Interface   ? Operational
MAP Skills Operational
MAP Skills Student Testing   Operational
MAP Skills Student Dashboard   Operational
MAP Skills Educator Dashboard   Operational
Children's Progress Academic Assessment (CPAA)   Operational
Client-Server MAP   Operational
Professional Learning Online   ? Operational
NWEA Connection Operational
Partner Support Portal   Operational
Professional Learning Portal   Operational
OECD Test for Schools Operational
OECD Test for Schools Student Testing   Operational
OECD Test for Schools Admin User Interface   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017

No incidents reported.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Resolved - MAP Growth is now operating normally and we recommend partners proceed with testing immediately.
Sep 21, 11:00 PDT
Update - We have addressed the anomaly in the proctor service infrastructure and are monitoring our systems closely.

Our recommendation remains unchanged. Please do not test with MAP Growth today, September 21, and proceed with your instructional plans for the day. We apologize for any inconvenience this has caused.

We will provide an update today, on or before 2:00PM EDT (11:00AM PDT).
Sep 21, 07:54 PDT
Update - The MAP Growth system continues to experience performance issues affecting proctoring. We have narrowed the issue to an anomaly in the proctor service infrastructure. We are currently taking actions to validate and monitor.

Our earlier recommendation remains unchanged. Please do not test with MAP Growth tomorrow, September 21, and proceed with your instructional plans for the day. We apologize for any inconvenience this has caused.

We will provide an update on September 21 on or before 11:00AM EDT (8:00AM PDT).
Sep 20, 19:39 PDT
Update - The MAP Growth system continues to experience performance issues affecting proctoring. We have narrowed the issue to an anomaly in the proctor service infrastructure. We are currently taking actions to validate. One such action requires unplanned system maintenance on Wednesday, September 20, from 5:00PM PDT to 8:00PM PDT.

Our earlier recommendation remains unchanged. Please do not test with MAP Growth tomorrow, September 21, and proceed with your instructional plans for the day. We apologize for any inconvenience this has caused.

We will provide an update on September 21 on or before 11:00AM EDT (8:00AM PDT).
Sep 20, 16:07 PDT
Update - The MAP Growth system continues to experience performance issues affecting proctoring. We have narrowed the issue to an anomaly in the proctor service infrastructure. We are currently taking actions to validate.

Our earlier recommendation remains unchanged. Please do not test with MAP Growth tomorrow, September 21, and proceed with your instructional plans for the day. We apologize for any inconvenience this has caused.
Sep 20, 15:20 PDT
Update - The MAP Growth system continues to experience performance issues affecting proctoring. We have taken actions and made significant progress towards determining the cause. Our NWEA engineers are actively validating these actions.

We recommend partners do not test with MAP Growth tomorrow, September 21, and proceed with your instructional plans for the day. We apologize for any inconvenience this has caused our partners.

We will provide an update later today at 6:00PM EDT.
Sep 20, 12:13 PDT
Update - Update - Summary: The MAP Growth system is experiencing significant performance issues affecting proctoring and tests. Engineers are actively investigating the issue.

Our recommendation is to suspend testing for today. If students are in the midst of testing and aren’t experiencing issues, please continue to completion.

We will provide an update by 3:00 PM EDT.
Sep 20, 08:59 PDT
Update - Update - Summary: The MAP Growth system is experiencing significant performance issues affecting proctoring and tests. Engineers are actively investigating the issue.

Our recommendation is to suspend testing for today. If students are in the midst of testing and aren’t experiencing issues, please continue to completion.

We will provide an update by 12:00 PM EDT.
Sep 20, 07:17 PDT
Update - Summary: The MAP Growth system is experiencing significant performance issues affecting proctoring and tests. Engineers are actively investigating the issue.

We will provide an update by 11:45 AM EDT.
Sep 20, 07:07 PDT
Update - Summary: NWEA support received reports of an issue with proctors managing test sessions in MAP Growth. Our engineers are actively monitoring the system and continue to investigate the issue.

We will provide an update within 30 minutes.
Sep 20, 06:26 PDT
Update - Update - Summary: We have received reports of an issue with managing test sessions in MAP Growth. Engineers are currently investigating.

We will provide an update within 30 minutes.
Sep 20, 06:11 PDT
Update - Summary: We have received reports of an issue with managing test sessions in MAP Growth. Engineers are currently investigating.

We will provide an update within 15 minutes.
Sep 20, 05:56 PDT
Investigating - Summary: We have received reports of an issue with MAP Growth. Engineers are currently investigating.

We will provide an update within 15 minutes.
Sep 20, 05:38 PDT
Monitoring - Symptoms: On September 19, students experienced errors while joining a test session and proctors experienced errors while managing test sessions. Once in a test session, students were able to proceed with testing.

Recommendation: We recommend affected students retry joining the test session. Please proceed with your normal testing schedule knowing this issue may persist.
Sep 19, 16:41 PDT
Update - NWEA engineers have implemented steps to alleviate the performance issue with the MAP Growth testing and proctoring application. We are actively monitoring the system.
Sep 19, 11:56 PDT
Update - Summary: NWEA engineers have implemented steps to alleviate the performance issue with the MAP Growth testing and proctoring application. We are actively monitoring the system.

Recommendation: We recommend affected students to retry joining the test session. Please proceed with your normal testing schedule knowing this issue may persist.
Sep 19, 10:44 PDT
Update - Summary: We are currently experiencing a performance issue with the MAP Growth testing and proctoring application. Engineers are currently investigating to determine the cause of the issue.

Symptoms: Students may experience errors while starting a test and proctors may encounter errors while managing test sessions.

Recommendation: If a student encounters these issues during testing, our recommendation is for the student to retry joining the test session. Please proceed with your normal testing schedule knowing this issue may persist.
Sep 19, 08:47 PDT
Update - Engineers are continuing to investigate.
Sep 19, 08:24 PDT
Update - Summary: We have received reports of an issue with proctoring in MAP Growth. Engineers are currently investigating.
Sep 19, 08:06 PDT
Investigating - Summary: We have received reports of an issue with MAP Growth. Engineers are currently investigating.
Sep 19, 07:46 PDT
Sep 20, 2017
Completed - The scheduled maintenance has been completed.
Sep 20, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 11:00 PDT
Scheduled - Releasing updates to the OECD Test for Schools product.
Sep 18, 10:55 PDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017
Completed - Maintenance complete, Map Growth and Map Skills is now available for use.
Sep 16, 11:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 PDT
Scheduled - MAP Growth and MAP Skills will be unavailable on Saturday, September 16th at 8:00AM PDT until 12:00PM PDT, for system maintenance.
Sep 13, 14:13 PDT
Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - Professional Learning Online is now operating normally and access issues are resolved.
Sep 14, 15:57 PDT
Update - There has been changes made by our vendor to improve access to Professional Learning Online. We are verifying the changes.
Sep 14, 15:07 PDT
Update - Work with our vendor continues. Status of the issue remains unchanged. We will update again around 3 PM Pacific.
Sep 14, 12:43 PDT
Monitoring - We are working with the vendor to resolve the issue. Partners may experience intermittent access issues with Professional Learning courses. The issue is intermittent and subsequent attempts to access the system may be successful. Community and other Professional Learning content are not affected. The issue only affects access to courses.
Sep 14, 11:43 PDT
Identified - We believe there is an issue with the actual LMS platform. We have raised a critical support issue with our vendor.
Sep 14, 10:58 PDT
Investigating - We are seeing additional intermittent issues where users are not getting access to Professional Learning Online. We are determining if these new issues are related to an issue identified earlier this morning. These access issues are intermittent.
Sep 14, 10:47 PDT
Resolved - No further issues report. System fully operational.
Sep 14, 10:07 PDT
Monitoring - We are looking at potential cause. Our test do not show the intermittent access issues that were experienced earlier.
Sep 14, 09:40 PDT
Investigating - Investigating an issue where we are seeing some users who have intermittent access failures to Pro Learning Online.
Sep 14, 09:07 PDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.